Terms of Service

USER AGREEMENT

Any and all use of this Platform is subject to, and constitutes acknowledgment and acceptance of, the following Terms and Conditions (Terms”). It is mandatory for all users of the Platform to have read carefully, fully understand and be in total agreement to the below-mentioned Terms before they proceed to use any of the services of the Platform (“Services”). The Services are available only to those individuals, firms or companies who can form legally binding contracts under the Indian laws. Your use of the Platform is governed by the following terms and conditions.

Ordering Information: Place an order

All our orders are online. If you wish to place an order over the phone, our representative will assist you in creating an online account and placing an order. After you place your order, we will send you an e-mail acknowledgment. Our phone, and email addresses are available in the contact us section of the website. We will start processing your order only after we have received payment. By placing an order on johnsautomation.com, you agree that you are buying for your business needs.

Our business hours

Our hours are 9:30 AM to 6:00 PM Monday to Saturday at 1800-266-1658 (Toll-Free).

GST Tax

We invoice all transactions and charge all taxes as per regulation. We charge GST as per the product category determined by the Government of India.

Excise Duty and MODVAT

We charge excise duty if applicable. Excise is either included in price or separately displayed at time of checkout, which ever is applicable. We provide excise duty/MODVAT documents upon request – Contact us at info@pmas.in. We offer tax invoice along with retail invoice where required.

Payment Methods

We accept payments via Netbanking, NEFT/RTGS, debit cards, credit cards, cheque. Please mail us your cheque at Process & Machines Automation Systems , G -695 RIICO Industrial Area -Jaipur Rajasthan 302022  by speed post or registered post or courier. We cannot claim responsibility for cheques sent through normal mail. Please enclose the invoice copy along with your cheque.

Cancellation

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:

1. Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
2. Incorrect pricing. Due to the sometimes volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
3. Non-Payment of Non-COD orders. If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice.
4. If the order is not serviceable by us due to non-availability of the product among any of our vendors.
5. If your pin code is not serviced by any of our courier partners.
6. If the procurement is taking longer than 7 working days and you are not willing to wait further.

Returns and exchanges

We offer returns and exchanges only against manufacturing defects. Please contact our office to discuss any return requests.

information about previous orders

Click on Order History at the top of the web site to view information about your previous orders. From there you can access your invoices, proofs of delivery, and other shipment information.

Product information not shown in the catalog:

Call, fax or email us to let us know what kind of information you need – All our numbers are listed in our Contact us section